How can we help you?
Frequently Asked Questions
Shipping Delays & Suspensions
How long does it take to process my order?
It takes us approximately 1-3 business days to fulfill, pack, and ship out orders.
Do you ship internationally?
What does shipping cost?
Standard USPS Shipping is FREE.
(3-5 business days)
USPS Priority Express shipping will have a flat rate of $14.
(2-3 business days)
UPS 2nd-Day Air shipping will have a flat rate of $15.
UPS Next Day Air shipping will have a flat rate of $40.
U.S. Outlying Islands (Hawaii, Alaska, Puerto Rico, U.S. Military Bases) USPS Economy International shipping will have a flat rate of $10.
(6-18 business days)
Canada & Mexico USPS standard shipping will have a flat rate of $20.
(6-12 business days)
All other International USPS standard shipping will have a flat rate of $25.
(8-20 business days)
International USPS Priority shipping will have a flat rate of $60.
(2-4 business days)
What happens if my package still hasn’t arrived?
If your order has not arrived within the estimated shipping time frame that you selected, send us an email at firstname.lastname@example.org or you can go here and click “Where is my package” to file an inquiry with USPS.
Where is my order coming from?
Currently, we have two fulfillment locations with available inventory, both locations being in Southern California. Occasionally, your order may come in multiple shipments if the inventory is getting pulled from the two separate locations.
Make sure to check your shipment confirmation email-this will show you all the items being sent with that particular tracking number. If your order is coming from both locations, you will receive a second shipment confirmation email with a different tracking number for your reference.
We appreciate your patience as we navigate this new growth! If you're still having concerns about the whereabouts of your package though, shoot us an email at email@example.com :)
Returns & Exchanges
What can be returned?
We allow most of our items to be returned within 30 days for a full refund to the original form of tender as long as the gear is:
- Clean (and yes we mean down there…)
- Unscented (including detergent)
- And with original tags and packaging
In addition, if you've inquired with us prior to making your purchase and you still aren't satisfied with your new gear, we will honor a full refund or exchange, regardless of the item. Just email us at firstname.lastname@example.org :)
How do I process my return/exchange?
We offer free returns on all U.S. orders. You can click here to enter your order number and generate a free return label. All we ask is that you fill out the return/exchange form and include it inside your package so our team knows how to process that when it arrives to HQ!
Coeur Cash Loyalty Program
How do I sign up for the Coeur Cash Loyalty Program?
Click the green tab that says “Coeur Cash” at the bottom left hand corner of our webpage. From there you can click sign up to start earning points today!
Does it cost anything to sign up?
No! Our Coeur Cash Loyalty Program is free to join. Click here to start earning points today.
How do the points work?
You can click here to learn about the different tiers and how you can start earning points today!
How do I redeem my points for Coeur Cash?
First, make sure you are logged in to your Coeur account.
Click the green Coeur Cash tab in the bottom left hand corner of our webpage to bring up the dashboard.
Select the "Get Rewards" option in the left hand panel of the dashboard.
From there you can select a Coeur Cash Voucher amount based on how many points you have!
*Pro Tip-Make sure you write that voucher code down and keep it somewhere safe because it will disappear once you navigate away from that page!
How long will my points be pending for?
It will take 14 days until your points become active and available for usage to account for any exchanges or returns you may have.
What happens if I didn’t receive points for one of my orders?
That’s not a problem! Just email email@example.com and we’ll take care of you!
How do I receive birthday points?
First, make sure you are logged in to your Coeur account.
Click the green Coeur Cash tab in the left hand corner of our webpage to bring up the dashboard.
Select the "Earn Points" option in the left hand panel of the dashboard.
From there you can add your birthday so you can receive enough points for a $20 reward!
Do my points expire?
Your points will expire after 18 months but don’t worry-we’ll shoot you an email to give you a heads up before they do!
Do I get my points back if I return an item that I redeemed my Coeur Cash on?
Unfortunately Coeur Cash is non-refundable, so it’s best to use them on gear you know you are keeping!
Can I use more than one discount code on my purchase?
Coeur's Installment Payment Program powered by Shop Pay
What type of Installment Payment Program does Coeur Offer?
Coeur is pleased to offer a "pay over time: option. It’s administered by Shopify and a company called Affirm. The service is called Shop Pay. When checking out with Shop Pay, you now have the ability to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four (4) equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due two (2) weeks after your purchase.
Will using the installments feature called Shop Pay impact my credit score?
It will not. When you choose to pay in installments through Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm, who is the backend administrator, will not report to credit bureaus.
What are the methods of payment accepted if I use the Shop Pay option to pay in installments?
You can use debit and credit cards to make your payments on Shop Pay.
What happens if I decide to send something back for a refund?
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
How do I manage my Shop Pay account or change payment methods and addresses?
6. What if I have more questions?
For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
Products & Sizing
What's the difference between Classic and Italiana?
Our Classic and Italiana Tri Shorts are going to fit exactly the same and will both contain our award winning seamless chamois (#NoAngryKitty), but our Classic Shorts will have an internal leg gripper while our Italiana Shorts will have an external powerband leg gripper. To view these differences close up, click here.