Our Free Shipping & Return Policy for U.S. Orders
Coeur has free shipping & free returns!
If you're new to Coeur, we want to make sure you know that shopping here is Risk-Free. We don't want you to worry one bit about your order. If something doesn't fit perfectly or you just change your mind for any reason, we'll take it back.
We ship orders to locations in the U.S. for Free! Let's face it, nobody wants to pay for clothing and then have to pay to have it delivered too. That's why standard U.S. orders will be shipped at no additional cost. We ship via USPS and will email you the tracking information as soon as the order is off on its way to its new, happy home. If you need something FAST, we have expedited shipping options also and we only charge the actual cost, not any bogusly high amount.
Please note that rush orders received before 1 p.m. PST will go out the same day. Orders made after 1 p.m. will go out the next business day. For expedited orders, UPS DOES NOT reliably deliver on Saturdays. So a 2-day order placed on Thursday won't arrive until the next Monday or Tuesday. The same is true for orders placed on Saturday. Often we are in the office to ship the order out, but just as often we are outside on our bikes pedaling through the Santa Monica mountains on the weekend. :)
We also provide Free U.S. Returns! Just fill out the form HERE. You MUST include your order number. Then just print your return label slap it on the package and ship the item(s) in back to us from your local Post Office.
If you are sending back multiple orders, you only need ONE return label.
If you placed an order with international shipping, just pop what you need returned or exchanged and ship back to us at:
Do I need to put anything in the return package?
Yes! You must include your order number and action you want to see taken on the return card sent with your order.
Still having trouble? That's ok, just send us an email at firstname.lastname@example.org and we'll help you. Please give our small staff at least 24 hours to get back to you.
What can be returned?
Anything within 60 days for a full refund unless it is marked sale making it final sale and not eligible for returns or exchanges. But please make sure the hang tag and the care labels are attached. It must be clean and scent-free. For swimsuits, the hygiene sticker must also be in place and untampered with. Accessories like socks, headbands and waterbottles need to be unused. Otherwise you will get a store credit as long as the items aren't damaged since we won't be able to resell that item. Accessories MUST be in unopened original packaging to be returned.
That pretty much covers it, but please ensure the following:
- Send back within 60 day purchase period
- Please make sure original sizing and hang tags are attached
- We cannot guarantee that the item you wish to exchange for will still be in stock when your order arrives at HQ so we suggest placing a new order for that item to insure that it doesn't sell out beforehand.
- If a specific discount code was applied to that order that you wish to reuse, reach out to email@example.com and we can take care of you!
- Please be sure the garment is clean and scent-free (ahem, laundry detergent)
- Swimsuits must have hygiene sticker in place and untampered with
- All garments are subject to inspection
- Send the garment(s) to the address below. If you are in the U.S., you can return the gear free when you print out your shipping lable.
Lastly, please allow us up to 10 days to process your returns and exchanges from when it arrives at our headquarters. We are a small team and we aim to address your needs in a quick and timely fashion!
Happy training & racing,
Your friends at Coeur