Free Returns

We stand by our products. Period. If you open up your order and something is wrong, we're going to make it right. That's why we provide Free U.S. Returns for all products within 30 days of delivery.  To process a return, just fill out the form HERE. 

Then print your return label, slap it on the package and ship the item(s) back to us from your local Post Office. 

If you are sending back multiple orders, you only need ONE return label.

If you placed an order with international shipping, just pop what you need returned or exchanged and ship back to us at:

Coeur Sports
11870 Santa Monica Blvd.
Suite 106-545
Los Angeles, CA 90025

Do I need to put anything in the return package?

Yes! You must include your order number and if you didn't already take care of it online, note the action you want to see taken on the return card sent with your order. 

Still having trouble? That's ok, just send us an email at info@coeursports.com and we'll help you. Please give our small staff at least 24 business hours to get back to you. 

What can be returned?

Anything within 30 days for a full refund unless it is marked sale making it final sale and not eligible for returns or exchanges. Otherwise, you will get a store credit as long as the items aren't damaged since we won't be able to resell that item. Accessories MUST be in unopened original packaging to be returned. 

Anything else?

That pretty much covers it, but please ensure the following:

    • Send back within the 30 day purchase period.
    • Please make sure original sizing and hang tags are attached
    • Since we cannot guarantee that the item you wish to exchange for will still be in stock when your order arrives at the Coeur Office, we encourage you to use the "shop now" function during the online return process Here.  
    • Please be sure the garment is clean and scent-free (ahem, laundry detergent)
    • Swimsuits must have hygiene sticker in place and untampered with
    • All garments are subject to inspection 
    • Use the pre-printed return label for U.S. returns or send the garment(s) to the address below. 

 Lastly, please allow us up to 10 days to process your returns and exchanges from when it arrives at our headquarters. We are a small team, and we aim to address your needs in a quick and timely fashion!

If you're returning, we'd love to get your feedback on why you're sending your gear back. Please fill out this short survey below and receive a $10 coupon off your next purchase!

 

We offer Free U.S. Shipping

We obsess over quality and we're so confident that you will love your order that we're one of the few, if not the only, company in the triathlon industry that offers free U.S. Shipping and free, no-hassle U.S. returns. 

So, shop with confidence and don't worry one bit about your order. If something doesn't fit perfectly or you just change your mind for any reason, we'll take it back.

We ship orders to locations in the U.S. for Free! Let's face it, nobody wants to pay for clothing and then have to pay to have it delivered too. That's why standard U.S. orders will be shipped at no additional cost. We ship via USPS and will email you the tracking information as soon as the order is off on its way to its new, happy home. If you need something FAST, we have expedited shipping options also and we only charge the actual cost, not any bogusly high amount.

Please for expedited orders, UPS DOES NOT reliably deliver on Saturdays. So, a 2-day order placed on Thursday won't arrive until the next Monday or Tuesday.  The same is true for orders placed on Saturday. Often, we are in the office to ship the order out, but just as often we are outside on our bikes pedaling through the Santa Monica mountains on the weekend. :)