Our Free Shipping & Return Policy for U.S. Orders
We ship orders from the U.S. for Free. As in No Additional Cost. Zero. Nada. Let's face it, nobody wants to pay for clothing and then have to pay to have it delivered too. And making someone hit an arbitrary purchase threshold to get free shipping doesn't feel great either. That's why orders from the U.S. will be shipped at no additional cost and if you're not happy, we'll pay for the return shipping too. More on that below. We ship via USPS and will email you the tracking information as soon as the order is off on its way to its new, happy home. Now you can pay for expedited shipping by selecting an option other than Free and there's a nominal charge for expedited and international orders.
How do I process a return or an exchange?
We make the entire purchase process risk free and returns free and easy. Just click HERE and complete the page to create a Return/Exchange (be sure to put the # before your order number). Then just print your return label (FREE if you are in the U.S.), slap it on the package and ship the item(s) in question back to us from your local USPS.
If you are sending back multiple orders, you only need ONE return label.
If you placed an order with international shipping, just pop what you need returned or exchanged and ship back to us at:
11870 Santa Monica Blvd. #106-545
Los Angeles, CA 90025 U.S.A.
Do I need to put anything in the return package?
Yes! Please fill out the return card sent with your order or have a note inside your package with the order number(s) and what you'd like us to do with each item. Definitely include your order number so we can find it in our system. You can find your number on your order and shipping confirmations and also on the wrap your items were sent in.
Still having trouble? That's ok, just give us a ring during business hours PST at 310-315-0912 or send us an email at email@example.com and we'll help you.
What can be returned?
Anything within 60 days for a full refund. But please make sure the hang tag and the care labels are attached. It must be clean and scent-free. For swimsuits, the hygiene sticker must also be in place and untampered with. Otherwise you will get a store credit as long as the items aren't damaged since we won't be able to resell that item. Accessories MUST be in unopened original packaging to be returned.
That pretty much covers it, but please ensure the following:
- Send back within 60 day purchase period
- Please make sure original sizing and hang tags are attached
- Please be sure the garment is clean and scent-free
- Hangtags should be attached to non-defective merchandise
- Swimsuits must have hygiene sticker in place and untampered with
- All garments are subject to inspection
- Send the garment(s) to the address below (we suggest using a mailing method that allows tracking (UPS, FedEx, USPS) juuuuuuust in case it goes missing before landing in our office.
Happy training & racing,
Your friends at Coeur