FAQs for Coeur Sports
How's your sizing?:
True to size. You can refer to our sizing chart HERE for reference. If you have any questions just shoot us a note at email@example.com. If you think you are between sizes, order both and take advantage of our FREE RETURNS to ship back the one that doesn't work. We will refund you right away.
Do you ship internationally?
We sure do! It costs a bit more but we will do our utmost to ship the gear to you in a fast and reliable matter. Please know we are subject to shippers rules and each country's customs policies.
How about expedited shipping?
All standard U.S. orders qualify for free shipping (yay!) via USPS. We do accept expedited orders for a corresponding fee through UPS. However, please note that rush orders received before 1 p.m. PST will go out the same day. Orders made after 1 p.m. will go out the next business day. For expedited orders, UPS DOES NOT reliably deliver on Saturdays. So a 2-day order placed on Thursday won't arrive until the next Monday or Tuesday. The same is true for orders placed on Saturday. Often we are in the office to ship the order out, but just as often we are outside on our bikes pedaling through the Santa Monica mountains on the weekend. :)
If I placed my order in the U.S., how do I make my FREE return or exchange?
Easy! Just click HERE and complete the page to create a Return/Exchange. Then just print your FREE return label, slap it on the package and ship it back to us from your local USPS. You can reuse the poly mailer the order came in for simplicity as it has a second seal strip to use for just this thing.
Still having trouble? That's ok, just give us a ring during California business hours at 310-315-0912 or send us an email at firstname.lastname@example.org and we'll get you all set up.
If I placed my order from an international location, can I still make a return or exchange?
You totally can as long as it is within the 60 day purchase period. Just tuck it back into the package we mailed it to you in (it has a second seal strip) or any box and ship it back to us at:
11870 Santa Monica Blvd. #106-545
Los Angeles, CA 90025 USA
How Long Do Returns & Exchanges Take?
We aim to turn these around as quickly as possible once we receive them. However, it can take up to 10 days after we receive your return to process it. But rest assured we'll do our very best to get you what you need as quickly as we possibly can.
How do I become a Team Ambassador?
We put out our Call For Athletes each October for our following year's team. So keep an eye out on our website and our social media handles for our search! We'd love for you to apply.
Coeur's Pay Over Time Program called Shop Pay
I'd like to learn more about Coeur's installment payment program called Shop Pay.
Coeur is pleased to offer this pay over time option. It’s administered by Shopify and a company called Affirm. The service is called Shop Pay. When checking out with Shop Pay, you now have the ability to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four (4) equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due two (2) weeks after your purchase.
Will using the installments feature called Shop Pay impact my credit score? It will not. When you choose to pay in installments through Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm, who is the backend administrator, will not report to credit bureaus.
What are the methods of payment accepted if I use the Shop Pay option to pay in installments? You can use debit and credit cards to make your payments on Shop Pay.
What about late fees? There are no late fees if you miss a scheduled payment.What happens if I decide to send something back for a refund?
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
How do I manage my Shop Pay account or change payment methods and addresses?
You can manage all of these settings through the Shop portal here.
If you have more questions about how Shop Pay works, they have a great article about it here.
What if I have more questions?
If you have questions about anything else (i.e. What if I have to tinkle during a race?), please don't hesitate to contact us at email@example.com