How Do I Make A Return?
Let's make this as easy as possible. Just click here to create a Return/Exchange Request. You can find your order number on the order confirmation email you received at the time of placing the order. Fill out the form and then ship the item(s) in question back to us at:
11870 Santa Monica Blvd. #106-545
Los Angeles, CA 90025
Still having trouble? That's ok, just send us an email at email@example.com and we'll help you.
How Long Do Returns & Exchanges Take?
We aim to turn these around as quickly as possible once we receive them. However, it can take up to 10 days after we receive your return to process it. But rest assured we'll do our very best to get you what you need as quickly as we possibly can.
How do I become a Team Ambassador?
We put out our Call For Athletes each October for our following year's team. So keep an eye out on our website and our social media handles for our search! We'd love for you to apply.
How's your sizing?:
Very true to size. We did include a sizing chart on the home page of the website. If you have any questions just shoot us a note at firstname.lastname@example.org. If you think you are between sizes, we are happy to send you both to test - just let us know.
Do you ship internationally?
We sure do! It costs a bit more but we will do our utmost to ship the gear to you in a fast and reliable matter. Please know we are subject to shippers rules.
How about expedited shipping?
All standard U.S. orders qualify for free shipping (yay!) via USPS. We do accept 2-Day and Overnight orders for a corresponding fee through UPS. Please note that for expedited orders, UPS DOES NOT typically deliver on Saturdays. So a 2-day or overnight order placed on Friday won't arrive until the next Monday or Tuesday. The same is true for orders placed on Saturday. Often we are in the office to ship the order out, but just as often we are outside on our bikes pedaling through the Santa Monica mountains on the weekend. :)
If you have questions about anything else (i.e. Why is the sky blue? or How can I get as fast as Chrissie Wellington?), please don't hesitate to contact us at email@example.com