FAQs for Coeur Sports
How's your sizing?:
True to size. You can refer to our sizing chart HERE for reference. If you have any questions just shoot us a note at email@example.com. If you think you are between sizes, order both and take advantage of our FREE RETURNS to ship back the one that doesn't work. We will refund you right away.
Do you ship internationally?
We sure do! It costs a bit more but we will do our utmost to ship the gear to you in a fast and reliable matter. Please know we are subject to shippers rules and each country's customs policies.
How about expedited shipping?
All standard U.S. orders qualify for free shipping (yay!) via USPS. We do accept expedited orders for a corresponding fee through UPS. However, please note that rush orders received before 1 p.m. PST will go out the same day. Orders made after 1 p.m. will go out the next business day. For expedited orders, UPS DOES NOT reliably deliver on Saturdays. So a 2-day order placed on Thursday won't arrive until the next Monday or Tuesday. The same is true for orders placed on Saturday. Often we are in the office to ship the order out, but just as often we are outside on our bikes pedaling through the Santa Monica mountains on the weekend. :)
If I placed my order in the U.S., how do I make my FREE return or exchange?
Easy! Just click HERE and complete the page to create a Return/Exchange. Then just print your FREE return label, slap it on the package and ship it back to us from your local USPS. You can reuse the poly mailer the order came in for simplicity as it has a second seal strip to use for just this thing.
Still having trouble? That's ok, just give us a ring during California business hours at 310-315-0912 or send us an email at firstname.lastname@example.org and we'll get you all set up.
If I placed my order from an international location, can I still make a return or exchange?
You totally can as long as it is within the 60 day purchase period. Just tuck it back into the package we mailed it to you in (it has a second seal strip) or any box and ship it back to us at:
11870 Santa Monica Blvd. #106-545
Los Angeles, CA 90025 USA
How Long Do Returns & Exchanges Take?
We aim to turn these around as quickly as possible once we receive them. However, it can take up to 10 days after we receive your return to process it. But rest assured we'll do our very best to get you what you need as quickly as we possibly can.
How do I become a Team Ambassador?
We put out our Call For Athletes each October for our following year's team. So keep an eye out on our website and our social media handles for our search! We'd love for you to apply.
If you have questions about anything else (i.e. What if I have to tinkle during a race?), please don't hesitate to contact us at email@example.com